Description
Key Features:
- Step-by-Step Process: Clear guidance on how to deliver the message, from confirming details and choosing the right setting, to the exact wording to use when informing families.
- Handling Emotional Reactions: Practical advice on managing raw emotions and offering support to families, including tips on what to say and what to avoid during these difficult conversations.
- Communication Strategies: Guidance on how to introduce yourself, structure the meeting, and provide follow-up information to help families navigate their grief and the next steps.
- Family Liaison Officer Role: Explanation of the role of Family Liaison Officers (FLOs) in supporting families after the death notification, including providing ongoing communication and connecting families with necessary resources.
- Support Resources: Includes contact information for organizations like Cruse, Samaritans, and Victim Support Scotland, offering additional bereavement assistance to families.
